Delivery & Returns
How Long Will My Order Take?
We aim to have orders made and shipped within 10 working days. However it often takes much less than this. Please contact us if a particular order is more time sensitive and we will try and accommodate you.
Shipping costs are based upon order value. Items of £9.99 and less will only incur a delivery charge of £1.99.
Please note default shipping and any free shipping services are sent via Signed 2nd Class Royal Mail.
Orders which are returned to us due to the customer not being able to accept delivery at the provided address will be subject to another delivery cost to be borne by the customer.
Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us.
Orders paid for by PayPal and square can only be delivered to the confirmed address provided to us by these payment gateways.
What Is Your Returns Policy?
We endeavour to provide the highest levels of customer satisfaction. Please ensure you read our terms and conditions before placing an order.
Due to our products being custom made to order we are only able to accept returns if:
1. The product is faulty and/or
2. We have made a mistake
If the the issue falls into one of these conditions please contact us at firstname.lastname@example.org and we will try and remedy the issue promptly.
We may request that you send the product back to us so we can carry out a thorough assessment. If we conclude the return is valid and the issue relates to a production error we reserve the right for a re-print to your original specification.
Any issues must be reported within 24hrs upon receipt of the goods. After this time we consider the goods to be accepted and returns will not be sanctioned.